Refund policy

Made for your order

Every Parable & Pine piece is produced after you order. Please check the artwork, dimensions, finish, frame, and color before checkout. Our Size & framing guide can help, and you can ask us at support@parableandpine.com if you need advice.

We do not accept returns or exchanges because you changed your mind or selected the wrong size, finish, frame, or color. This does not apply when we send something different from your order or your artwork arrives damaged or defective.

Damage, printing defects, or an incorrect item

Please inspect your artwork when it arrives. Email support@parableandpine.com as soon as you notice a problem and within 30 days of delivery. Include your order number, a short description, and clear photos of the artwork and affected area. Photos of damaged packaging are helpful too.

We will review the issue and arrange a replacement or refund for approved claims at no extra cost to you. Please contact Parable & Pine directly; we handle the production claim for you. Do not send the artwork back unless we give you instructions. Approved quality claims normally do not require a physical return. If we need one, we will provide a prepaid label.

A delivery that has not arrived

If your estimated delivery date has passed, check the tracking information and contact us. Report a possible transit loss no later than 30 days after the estimated delivery date so we can investigate promptly. We will arrange a replacement or refund for a confirmed loss covered by our fulfillment provider.

If tracking shows delivery but you cannot find the package, check around your address, with your household or neighbors, and with the carrier, then contact us. We will help investigate; replacement or refund in that situation is assessed individually.

Incorrect addresses and unclaimed deliveries

Please check your delivery address carefully. If a package is returned because the address you supplied is incorrect or incomplete, or because it was not collected, a new shipping charge may apply. We will confirm the address and any reshipping charge with you before arranging another delivery.

Refunds

We will email you when a refund is approved. Approved refunds are sent to your original payment method within 10 business days; your bank may take additional time to display the credit. Contact support@parableandpine.com if you have not received it after 15 business days.

Earlier orders and your rights

This policy applies to orders placed after it is published. For an earlier order, we will honor the return terms in effect when you purchased. Nothing in this policy limits your rights under applicable consumer law.